Support Desk
CONNECT WITH SUPPORT
We're Here for You!
If you have specific questions, need assistance, or wish to address a grievance, you can contact us via the form below, email, phone, postal mail, or by visiting our office.
Our customer support team will review your query or concern and respond promptly!
Contact Us
Voice Support
You can reach our helpline at 9911944445
between 10:00 AM and 6:00 PM,
Monday to Friday.
Email Support
For email support, please reach us at [email protected]
Postal Support
You can send your queries or concerns to:
Customer Care Department
RB Money Financial Services Private Limited
K-5 B, Ground Floor, Kalkaji, New Delhi - 110019, India
In-Person Assistance
Visit us at our registered office:
RB Money Financial Services Private Limited
K-5 B, Ground Floor, Kalkaji,
New Delhi - 110019, India
Complaint Escalation Process
Level 1
Escalate to Head of Customer Service
- Email: [email protected]
- Office Address: K-5 B, Ground Floor, Kalkaji, New Delhi - 110019, India
We will provide a written reply/resolution within 15 working days to your registered email ID or address.
Level 2
Escalate to Grievance Redressal Officer
- Grievance Officer: Mr. Kashi
- Email: [email protected]
- Contact Number: 9711629049
Level 3
Escalate to Reserve Bank of India (RBI)
- Email: [email protected]
- Office Address: Reserve Bank of India, Department of Non-Banking Supervision 6, Parliament Street, New Delhi-110001
Complaint Escalation Process
Level 1
Escalate to Head of Customer Service
If you’re not satisfied with the response from our Customer Care team, you may escalate your concern via email or postal mail.
- Email: [email protected]
- Office Address: K-5 B, Ground Floor, Kalkaji, New Delhi - 110019, India
We will provide a written reply/resolution within 15 working days to your registered email ID or address.
Level 2
Escalate to Grievance Redressal Officer
- Grievance Officer: Mr. Kashi
- Email: [email protected]
- Contact Number: 9711629049
Level 3
Escalate to Reserve Bank of India (RBI)
- Email: [email protected]
- Office Address: Reserve Bank of India, Department of Non-Banking Supervision 6, Parliament Street, New Delhi-110001
No Time to Fill Out a Form? Connect with Us Instantly!
Call Us
1800-419-5565, +91 98206 55655
WhatsApp Us
+91 98206 55655
Email Us
Visit Kalkaji Office
K-5 B, Ground Floor, Near Vodafone Store, Block K, Kalkaji, New Delhi, Delhi 110019